Our Return & Exchange Policy

Our Return Policy is as follows:
You may return all products within 30 days (from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged:swimwear, jewelry, and accessories unless you received them damaged by mail, in this case a photo of damaged items is needed.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. only send to the address that our customer service provided.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.

 Please contact us at customercare@solesmates.com for returns and exchange.