Shipping Policy Updates:

 Due to the global impact caused by COVID-19 Orders maybe subject to delays longer than expected we kindly ask you to read our shipping policy carefully as some of the changes were made to our shipping policy due to this pandemic. 

We thank you for your understanding.

 

*Australia, USA, Canada, And The UK

(Orders More Than 60$) Free Shipping.

(Orders Less Than 90$)   Will be Charged  a Flat Fee of 8.75$ for Express Shipping 5-8 Business Days (Excluding Holidays & Weekends).

Express Shipping Method: We Use DHL Express Services or FEDEX Express Services with a tracking number will be provided by an email as a shipping confirmation.

Due to COVID-19 impact on logistics worldwide the period mentioned above could take longer.

*EU Shipping:

Express Shipping to Rest of Europe:

We Use DHL Express Services or FEDEX Express Services with an Extra Flat Fee of 10.75$ A tracking number will be provided.

Express Shipping to Rest of Europe Estimated Time 8-10 Business (Excluding Holidays & Weekends.)

Due to COVID-19 impact on logistics worldwide the period mentioned above could take longer.

* Rest of The World Shipping:

Express Shipping:

We Use DHL Express Services or FEDEX Express Services with an Extra Flat Fee of 14.75$  a tracking number will be provided.

Express Shipping: Estimated Shipping Time is 8-12 Business Days (Excluding Holidays & Weekends.)

Due to COVID-19 impact on logistics worldwide the period mentioned could take longer.

IMPORTANT INFORMATION:

  • All Shipping Rates are in USD
  • Business Days are (Monday to Friday) 9:00 am to 4:00 am Canadian Eastern Time. Weekends (Saturdays & Sundays)
  • Estimated Shipping Times are never guaranteed by Solesmates.com as a lot of factors can play in the timing of delivery such as Customs, Weather, Flights Schedules, Logistics, Etc.
  • Solesmates.com Can’t be held accountable for any delays caused by 3rd party authorities and it’s not responsible of any additional fees may be asked in form of taxation or customs / brokers fees etc..
  • Any orders made during Holidays or Weekends will be processed on the next following working business day.
  • Since 2 of our major warehouses are located in the Far East (Hong Kong & Singapore) please note that orders during Jan 24th, 2020 to Feb 10th, 2020 will be subject to a delay in processing and shipping due to the Chinese New Year’s Holidays.
  • Shipping Prices may be Subject to changes at anytime without prior notice.
  • Tracking no are provided by solesmates.com for Express Shipping only.